Booking Information
Thank you for your enquiry about holiday accommodation at Mortimers Barn. Please read the following before you book.
To make a booking, first check the availability calendar on the website or email us (or phone 01787-247786 if you have any queries.) Then download, complete and send the Booking Form together with your non-refundable deposit of £100 (if not using the Barclays online payment - see below) within 3 working days. The final balance plus a separate damage deposit cheque of £100 is payable 1 calendar month before the start of your holiday. The damage deposit cheque will be returned to you within 2 weeks of the end of your stay provided that the property has been left in a satisfactory condition.
All cheques to be made out to: ‘C. Gove’ and sent to:
Mortimers Barn, Preston St Mary, Nr Lavenham, Suffolk CO10 9ND.
If you prefer to pay by card (or are not able to send a Sterling cheque), you may pay your deposit using the secure facilities of Barclays Bank, which allows you to use most credit and debit cards. Click on the button below to pay your deposit (or balance) by card;
ARRIVAL AND DEPARTURE
Weekly lets are from Saturday to Saturday. For weekend and midweek breaks, please contact us either by phone or e mail to discuss availability. The property is available from 3pm on your arrival date and must be vacated by 10am on the day you leave. We will send you directions to the property with the receipt of your balance before your holiday.
CARE OF THE PROPERTY
We have tried to make our holiday accommodation as comfortable, clean and relaxing as possible for you and all our other guests to enjoy. Please respect our furniture and belongings and leave the property in a clean and tidy condition when you leave. We have a no pet and no smoking policy within the property and due to the proximity of the large thatched roof we ask you to not to use BBQ’s or other open outdoor fires. The property isn’t suitable for children under 12 years but we warmly welcome ‘babes in arms’ and can usually offer babysitting if necessary.
We have available a cot and a high chair, at no extra cost; let us know at time of booking.
Please feel free to use the swimming pool and changing hut but bring your own bathing towels. Similarly the hard tennis court is available and although we have some raquets and balls you may want to bring your own. Please don’t bring fishing equipment – the pond has ornamental carp only!
Now the small print:
- The Occupier is the person named on the booking form and he/she will be responsible for the obligations and conditions of hire. The Occupier shall not pass the booking on to another party.
- The Owner shall grant the Occupier whose booking has been confirmed the right to occupy the holiday property for the period specified but the Occupier has no right to remain in the accommodation after this time.
- The number of persons shall not exceed 4 adults/ children over 12 years plus a 'babe in arms'.
- The Occupier must allow the Owner reasonable access to the property for inspection or to carry out repairs.
- The Occupier is required to lodge a damage deposit of £100 with the owner I calendar month prior to the letting period. The sum will be used to cover any losses, damage or additional cleaning charges if the property has been left in an unsatisfactory state as deemed by the Owner, beyond reasonable wear and tear.
- The Owner has the right to terminate the Occupier’s ( and his/her party) if he/she is causing a nuisance to neighbours or not treating the property with due care or respect.
- The Owner has the right to refuse any booking or to cancel any bookings already made subject to refunding any sums already paid. The Occupier will have no further claim against the Owner.
- The Owner cannot be responsible for any loss incurred from theft or damage to your belongings. We recommend that you insure against such loss and also for cancellation.
- Any cancellation must be in writing; the Owner will try to re let the property for the booking period and if successful, you will only forfeit your deposit. If the property cannot be re let, the full hire fee will be forfeited.
- The Occupier and his/her party use the swimming pool and other facilities entirely at their own risk.